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BlueHost Review by Upset BlueHost Customer

Negative Review of BlueHost Shared Hosting from 5-29-08

Upset BlueHost Customer has not had a good experience with BlueHost, here is the review:
I cannot recommend BlueHost. The company I was with had nothing but problems with the site. It was constantly down, there were problems with the email server, and then they decided to upgrade the backend software, specifically Apache without even a warning email. The result caused our site to work improperly and cost us embarrassment and money. I called customer service and they tried to tell me we were hacked. After hiring a security expert, and 3 customer service calls later (2 of which they swore up and down it was our fault), Bluehost finally admitted our site was down as a direct result of there actions, which btw, they offered a whoops apology and sent us on our merry way.

Dealing with the customer service was a joke. They were rude, often I knew more than they did, and after repeatedly screwing us over they never had anything more than an insincere apology. Once I called with a complaint and they left me on hold for a half-hour with no response (finally I hung up). It was almost as if it was in spite.

The larger these guys get, the worse they get. A similar pattern in hosting. If you're smart, bank on another company as the days of quality from BlueHost are a thing of the past.